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Mobility Scooter Frequently Asked Questions
This page contains many ofl the questions that we have
been asked about our extensive range of used and new mobility scooters
If you can't find the answer to your question then please
contact us with your query by using the Contact Us button above.
Is my mobility scooter covered under my home insurance?
Most contents policies cover mobility scooters, but it pays to check with your
insurance company just to make sure. There are no special requirements for
insuring scooters, and you may not have to individually specify them in the
policy. Once again, please check with your insurance company to be completely
sure. As with any contents covered by an insurance policy, you must take
reasonable care to avoid loss at all times.
Am I eligible for a grant to buy a mobility scooter from you?
The
New Zealand Lotteries Commission decide who grants are made to. FAV Mobile
Solutions are more than happy to assist with the paper work necessary to
complete an application form. Please check our
Mobility Scooters page for links to download the information sheets and
application form
How
often should a mobility scooter be serviced...?
At
FAV Mobile Solutions, we recommend a scooter is serviced every 6 months. This is
a general rule only, and the owner decides if they require a service or not. We
send out a reminder letter 4 - 6 weeks prior to the due date to each of our
clients..
Can
I ride my mobility scooter
in the rain...?
We
do not recommend using the scooter during rain or riding through puddles or wet
grass.
How
far will my mobility scooter take me with fully charged batteries...?
Approximately
20km's. Your scooter manual may say further and this varies from scooter to
scooter. You need to take into account things like the number of hills, weather
conditions, riders weight and the age of the batteries.
Can
I ride my mobility scooter on the road...?
Only
to cross the road. Mobility scooters are not motor vehicles and must be ridden
on footpaths whenever possible.
I
have seen a neat rack that fits on to the back of a mobility scooter - do you
sell these accessories...? - and are you able to fit them...?
Yes
- we stock quite a few different types of mobility scooter accessories which we
can fit for you. If you have a specific request for something we do not stock
we will endeavour to obtain it for you.
My
parents have a farm - do you have a mobility scooter that will work okay around
a farm or rural property...?
Yes
- our extensive range of scooters means we have something available for
everyone.
My
Grandmother has a mobility scooter that is getting slower and the batteries do
not last long even when fully charged. What can we do to make it new again...?
Mobility
scooter batteries normally last 2 - 3 years. If your Grandmother's batteries
are this old it is possible that they may require replacing otherwise the
mobility scooter or battery charger may have a fault.
What
makes a good mobility scooter...?
Quality
- something that has a strong chassis, suspension which softens those hard bumps
(important for someone with back injuries or a disability) , a solid body that
does not flex, and a reliable brand. i.e. a brand of mobility scooter that has
been on the market for a number of years and has a proven track record.
I bought
a mobility scooter from someone else. Can you service it...?
Yes
- FAV Mobile Solutions is the largest mobility scooter service company in the
Nelson region. Contact us by phone/fax/e-mail to arrange a service. We have a
range of loan scooters available if you require one while yours is being
serviced
I
have seen some very cheap new mobility scooters on the market - are these
mobility scooters the same as yours...? Why are your mobility scooters more
expensive...?
There
are many models of mobility scooters to choose from and yes some are cheaper
than some of the ones we sell. The quality of the cheaper mobility scooters is
unknown as they are fairly new to the New Zealand market. Cheaper mobility
scooters generally come with a 12 month warranty whereas the mobility scooters
FAV Mobile Solutions sell come with warranties of up to 5 years. Remember you
only pay for what you get.
My
mother never learnt to drive - can we try a mobility scooter before we buy
one...?
Yes
- it is important for anyone who buys a mobility scooter to have a home
demonstration. Your mother needs to feel confident that she can drive it around
the areas that she intends to use it. Mobility scooters are easier to drive than
a bike.
Do
you have finance deals available for purchasing a mobility scooter...?
Yes
- please contact us to discuss options.
Do
you buy back mobility scooters once my parents no longer require theirs...?
No -
we will however look at selling the mobility scooter on your behalf.
The above information courtesy of Bay Mobility Services
Ltd.
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